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About Us
Experience the power
of seamless IT solutions
with Opticent
We are passionate talking about technologies, Opticent was formed in the year 2016 by a group of IT professionals with 15+ years of Experience in the IT industry.
Opticent is the Leading provider of complete office Communication and IT Solutions dedicated to design, integrating, and customize advanced communication technologies and IT Infrastructure
Our Solutions are true integration of key components into a single system we focus on providing IT infrastructure solutions and services to customers across all verticals.
We aim to give the best of class system integration services to our customer with add on services for the product and solution life cycle.
We are a team of professionals with expertise in Networking and AV integrations and the ability to execute projects of any scale and complexity and we also ensure maximum investment protection and return on investment for all our given solutions
OpticentCX: Your Global Partner for Exceptional Genesys Cloud Contact Center Solution
Global Reach, Local Touch
With a global presence, OpticentCX provides a unique blend of global reach and local understanding, ensuring that your Genesys Cloud deployment is tailored to meet the specific needs of your diverse customer base.
Seamless Integration
OpticentCX specializes in seamlessly integrating Genesys Cloud into your existing infrastructure, minimizing disruptions and maximizing the efficiency of your contact center operations.
Scalability for Growth
As your business expands, OpticentCX ensures that your Genesys Cloud solution scales effortlessly to accommodate growing demands, offering a future-proof investment in your customer engagement strategy
Dedicated Support
OpticentCX is committed to providing dedicated support throughout your Genesys Cloud journey, from implementation to ongoing optimization, ensuring that your contact center operates at peak performance.
Innovation at its Core
OpticentCX embraces innovation, leveraging the latest features and capabilities of Genesys Cloud to enhance your customer experiences and stay ahead in the rapidly evolving landscape of contact center technology.
Proven Track Record
Benefit from the success stories of numerous global clients who have chosen OpticentCX as their Genesys Cloud partner, experiencing improved efficiency, increased customer satisfaction, and sustained business growth.
Unrivaled Expertise
OpticentCX brings unparalleled expertise to the table, serving as your trusted guide in implementing and optimizing Genesys Cloud Contact Center solutions on a global scale.
Opticent Provides Comprehensive Products And Solutions
IP PBX
An ERP application is software that helps businesses manage and automate accounting, inventory, HR, CRM, and other processes.
CX Connectors
Genesys Cloud CX Connectors are pre-built integrations that let businesses easily connect their Genesys Cloud platform with other applications and services.
CX Dashboards
Opticent can create a solution to Customize CX Dashboard and that feature allows to create custom dashboards with the Genesys Cloud platform.
ERP Applications
An ERP application helps businesses manage and automate core processes like accounting, inventory, HR, and CRM
Mobile
Applications
Opticent will develop a Mobile apps for a different platforms like, ecommerce, Call center apps, Insurance, Banking and others.
Genesys Cloud
Migration
Genesys Cloud migration refers to the process of transferring contact center operations from a legacy or existing platform to the more advanced and flexible Genesys Cloud platform.
Genesys Cloud Implementation
Opticent has worked with Genesys for years, implementing Genesys Cloud and delivering omnichannel CX and customized solutions to Fortune companies
Configuration
Genesys Cloud is configured post-design to meet business needs, including routing rules, agent desktops, queues, and reports
We Are The IT Professionals With Expertise In Our Domains
ERP Applications
Mobile Applications
Business Applications
Technology Solutions
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